Can student coaching help higher ed improve retention rates?

Many higher-ed student success initiatives focus on at-risk students. Loyola University New Orleans, however, has flipped this script by giving every first-year student personalized coaching—and it’s working: The percentage of students who return for their second year is now at an all-time high.

“We believe deeply that any student can enhance their experience through these kinds of conversations,” says Director of Student Success Elizabeth Rainey.

The university had been coaching students on how to be successful through its own home-grown effort, but this program was by referral only. As Rainey says, “We needed some formal training on a model with a proven track record so that students received a consistently high-quality experience.”…Read More