Before mobility became essential for student wellbeing, recruiting, and retention, we deployed a wi-fi network at the University of Arkansas at Little Rock that was adequate for meeting institutional requirements and academic demands. Fast-forward several years and our hodge-podge of antiquated equipment from multiple vendors couldn’t handle modern needs. Today, as we’re finishing up a major refresh, we’d like to share nine steps that were critical to gaining the right outcome for us.
Step 1: Articulate the primary goal–it’s more effective than it may seem
Despite sounding like a no-brainer, honing our business drivers into a concise primary goal proved effective because the exercise informed many of the ensuing steps. For us, the primary goal was modernizing our wi-fi to be a differentiator for attracting and retaining today’s mobility-empowered students by offering a home-like user-centric wireless experience to permit students to connect any device quickly, easily, and securely.
Step 2: Seek formal student involvement–what you learn can save the day
Like many institutions, we have a student IT advisory board that typically attracts those with a technology affinity. However, our wi-fi refresh would touch every student, regardless of their interest in the mechanics of making it work.…Read More