New Report from Oracle Shows that Investment in Student Services Will Significantly Enhance the Educational Experience for College Students

News Facts
• Today Oracle announced the results of its “Making the Grade: Optimizing the Higher Education Student Experience” report, which surveyed more than 1,000 undergraduate students and 180 higher education administrators to examine where student services stand today, the impact those services have on overall student satisfaction and how higher education institutions can improve services and address opportunities like social media and mobile apps.
• Oracle will host a Webcast on Wednesday, September 19 at 2 p.m. ET to discuss the study’s findings and provide real-world examples of how technology can improve student services. Panelists will include Bill Carter, vice chancellor of information technology, Houston Community College, and Cole Clark, global vice president, education and research industry, Oracle. To register for the Webcast, click here.

Key Findings
• Student Services Matter: Sixty-six percent of students say the service they receive has a direct impact on their overall satisfaction with their school. Students who are satisfied with their school’s student services are significantly more likely than those who are not to recommend their school to other potential students and donate following graduation.
• Lagging Behind the Top of the Class: Only 60 percent of students say their school meets their customer service expectations and 57 percent say their school treats them as valued customers.
• Missing a Birds-Eye View: Only 19 percent of administrators feel they have a 360 degree view of their students. A majority of administrative respondents note they either have multiple views of students and have to piece that information together (31 percent), or have multiple views of students and find the information conflicting (20 percent).
• Expanding Communication Frontier: New forms of communication offer additional avenues for schools to engage students. Currently, only 39 percent of students and 27 percent of administrators rank their student services’ mobile access as very good. In addition, just 15 percent of students and 10 percent of administrators say their school is very successful at leveraging social media to keep students informed.
• Fundamental Focus: When asked which areas their school should focus on to improve services, 54 percent of students and 61 percent of administrators noted their schools should make it easier to determine where to go for answers. Other top responses included provide consistent information (24 percent of students and 49 percent of administrators) and improve response times (37 percent of students and 27 percent of administrators).
• To access the full report – which highlights the importance of services on a student’s educational experience and how institutions can use technology to enhance those services – visit here.

Supporting Quotes
• “While administering class registration or processing financial aid isn’t as headline grabbing as constructing a new building, the student services a school provides have a significant impact on a student’s educational experience. This report demonstrates that investments in student services’ technology pay long-term dividends. Schools that focus on the basics – such as ensuring information accessibility, providing multiple contact points for students and delivering consistent processes – and leverage mobile and social media platforms to engage students, will provide an unforgettable positive educational experience, and in turn, make institutions more competitive,” said Cole Clark, global vice president, education and research industry, Oracle.

Supporting Resources
• Oracle in Higher Education
• “Making the Grade: Optimizing the Higher Education Student Experience”
• Optimizing the Higher Education Student Experience Webcast
• Oracle Higher Education on Facebook

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com.

About Oracle in Industries
Oracle industry solutions leverage the company’s best-in-class portfolio of products to address complex business processes relevant to the education and research industry, helping speed time to market, reduce costs, and gain a competitive edge.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Contacts
Katie Barron Janice Clayton
Oracle O’Keeffe & Company
+1.202.904.1138 +1.443.759.8151
katie.barron@oracle.com jclayton@okco.com

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Coursera, the massive online open course (MOOC) site with myriad university partnerships, will require students to sign an honor code statement before they take the free classes.

The honor code was introduced in three Coursera classes – with plans to expand the code to more courses – after media reports detailed rampant plagiarism in the no-charge courses that offer curriculum from Princeton, University of Michigan, Stanford, and Penn, among other schools.

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Coursera, which recently eclipsed 1 million students, offers courses from 16 colleges and universities, with plans to add more this year.

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Fifty-five percent of college presidents who responded to a 2011 Pew survey said there has been a noticeable uptick in plagiarism over the past decade. Among those presidents who reported a plagiarism increase, nearly nine in 10 blamed the internet and online classes.

Annie Murphy Paul, author of, “Brilliant: The Science of Smart,” wrote in a blog post that anyone lifting from someone else’s work is, most of all, cheating themselves, especially in free Coursera classes that don’t award college credit.

“Like a thief who steals an empty safe, they make for easy objects of derision,” Murphy Paul wrote. “But while many of us know better than to pass off another person’s work as our own, we think little of engaging in the intellectual equivalent of cutting and pasting.”

Murphy Paul said the extra scrutiny on students taking free online classes purely for intellectual edification should bring attention to the downfalls of cheating, even when the consequence is minor.

“The ethical infraction is minor, but the crime against our intellectual lives is great,” she wrote. “Every time we mentally skim the surface, every time we allow someone else to do thinking, we miss a chance to develop deep knowledge. Even without a grade, it counts.”

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Meanwhile, nearly 1 in 5 nurses in North Carolina is older than 55, an average that continues to rise, according to data from the North Carolina Board of Nursing, and 24 percent of the workforce is expected to retire within 10 years.

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Many analysts said the decision could spell danger for competitors who, like Samsung, use Google’s Android operating system to power their cell phones.

It was the $1 billion question that campus technology leaders were asking Aug. 25: What does Apple’s victory in an epic patent dispute over its fiercest rival mean for the U.S. smart-phone industry?

Analysts from Wall Street to Hong Kong debated whether a jury’s decision that Samsung Electronics Co. ripped off Apple technology would help Apple corner the U.S. smart-phone market over Android rivals, or amount to one more step in a protracted legal battle over smart-phone technology.

Many analysts said the decision could spell danger for competitors who, like Samsung, use Google Inc.’s Android operating system to power their cell phones.

“I am sure this is going to put a damper on Android’s growth,” New York-based Isi Group analyst Brian Marshall said. “It hurts the franchise.”

The Silicon Valley jury found that some of Samsung’s products illegally copied features and designs exclusive to Apple’s iPhone and iPad. The verdict was narrowly tailored only to Samsung, which sold more than 22 million smart phones and tablets that Apple claimed used its technology, including the “bounce-back” feature when a user scrolls to an end image, and the ability to zoom text with a tap of a finger.

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The companies could opt to pay Apple licensing fees for access to the technology or develop smarter technology to create similar features that don’t violate the patent—at a cost likely to be passed onto consumers.

Apple lawyers are planning to ask that the two dozen Samsung devices found to have infringed its patents be barred from the U.S. market. Most of those devices are “legacy” products with almost nonexistent new sales in the United States. Apple lawyers also will ask that the judge triple the damage award to $3 billion, because the jury found Samsung “willfully” copied Apple’s patents.

A loss to the Android-based market would represent a big hit for Google as well.

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