Higher-ed institutions that provide experiences that surpass students' expectations are at the forefront of enhancing student engagement.

Boosting student engagement through student experience management


Higher education institutions that provide experiences that surpass students' expectations are at the forefront of enhancing student engagement

Students enter college with a lot of expectations. Expectations about their classes, what they’ll learn, their social lives, the challenges they’ll face, and how they’ll succeed. All these expectations have one thing in common: they are grounded in students’ unique lived experiences and day-to-day – even moment-to-moment – interactions.  

For decades, colleges and universities have strived to foster environments that understand and improve student engagement, and many do this by using research models and tools. While this mission-driven work has always been difficult, the last few years have brought these difficulties to unprecedented heights as engagement levels head in a downward trend. Enrollment numbers are decreasing at an alarming rate, and many students are struggling mentally, emotionally, and socially. Institutions need a new approach – one that goes beyond identifying what is happening to uncover why it’s happening.  

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