The registrar has the unique ability to simultaneously influence institution-wide policies and practices related to both academic affairs and student success. They have access to, and an understanding of, a broad set of data. A modern registrar uses this data to identify pitfalls and areas of success, and to advocate for data-driven student-centric policy, practice and the application of technology. The roundtable participants contributed further to the understanding of what it means to be student centric by sharing their institutional and professional perspectives on the topic. Themes in their collective responses included, but are not limited to, the following:
- Placing the student at the center of decision-making around policy, practice and the use of technology
- Being aware of the use of profession-specific terminology
- Understanding the registrar’s role as an educator
- Using of empathy to understand a student’s perspectives
- Leveraging data to inform student-centric policy and practice
- Highlighting understanding that there is no “one-size-fits-all” student experience in higher education
“More and more, we are seeing the role of the registrar shift from being more systems and process focused to more student focused,” said Amrit Ahluwalia, senior director of strategic insights at Modern Campus. “By spending less time on records management and more time focused on becoming student centric – helping support student needs on a daily basis – will ultimately help students attain their goal of degree completion.”
This press release originally appeared online.
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