High satisfaction levels aren’t simply a measure of students’ feelings about their degree pursuit, Bryant said, but an important indicator in whether students are willing to continue their education and persist even through the most difficult courses.
“Satisfaction assessment plays a key role in institutional accountability,” she said. “On the one hand, it provides a ‘grade’ if you will, of institutional performance. On the other, and more importantly, it provides data to the campus for planning—not just areas of challenges, but areas of strength where campuses can demonstrate value.”
College students from every type of campus — online, public, private, technical and otherwise — said the cost of education was the most important factor in determining their satisfaction. Bryant said that may have been a boon for online students’ high satisfaction levels.
“With the rising cost of college, students and their families are certainly becoming more critical about the advantages of a college education and whether it’s ‘worth it,'” she said.
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