Established during the Reconstruction Period after the Civil War as the first state-supported college in Texas for African Americans, Prairie View A&M University is the second-oldest public higher-ed institution in the state. With today’s total enrollment exceeding 9,000, our HBCU offers a rich and diverse academic experience and recognizes the value that international programs can have on developing our students into global citizens.
Until relatively recently, individual colleges and departments at Prairie View operated our study-abroad programs independently, with a combination of paper forms and manual processes. But with a university-wide goal of increasing student participation in international programs, the administration realized our programs needed to be centralized and automated to ensure access to the widest number of students and provide a solid foundation for program growth.
We selected Terra Dotta, a provider of cloud-based study-abroad software, as our partner in this project, and the implementation and design process for the solution yielded important insights about automating and streamlining the study-abroad-management process.
Streamlining our study-abroad processes
As with any software implementation, it was critical for us to examine existing processes and determine where we could adopt the best practices offered by the application. Reducing the amount of customization always makes for a shorter project duration, a less complex implementation, and an easier upgrade path. We had a multi-step process where students needed to apply separately for the study-abroad program and for potential scholarships. As part of the project, we combined the program and scholarship applications to eliminate the redundancy and inconsistencies introduced by having them separate. We took the time to examine our existing processes and work with stakeholders to determine where they could achieve efficiencies and what the tolerance was for making the changes.
For a program like study abroad that revolves around semesters, timing is important. We needed to factor in which aspects of the system should be addressed first. Our team felt it was important to begin with getting the program catalog online and centralizing all the different opportunities from which students could choose. This would give students a head start in understanding the available programs before they submitted an application.
Next, we focused on the program portal—a website that aggregates all the relevant information into an easy-to-navigate, comprehensive resource. This one-stop site offers program descriptions, brochures, travel tips, and testimonials from program participants. It’s designed to enable students to make a decision, apply for a program and scholarship, and plan their trip.
Finally, we focused on the application process itself and the best ways to combine the program and scholarship components. This led us to address the nuances and differences between student-exchange programs and faculty-led programs and what was required to apply for each.
A blueprint for improving the study-abroad process
Our team’s experience highlighted several factors that we felt were central to the overall success of the project:
Understand your pain points
Remember that you are implementing software to address particular challenges, so identify and articulate those challenges before pushing forward with a solution. Gather information from the stakeholder community, such as the registrar, financial aid office, and health clinic. Where do they have the most difficulty supporting the study-abroad program?