Answering the question behind the question
Librarians and instructional designers have long understood that the first question someone asks is not always the question they need answered. In a library reference interview, a patron’s initial request is often just the starting point for uncovering the real information needed.
Entry-level IT: Clearing misconceptions in the AI era
The Washington Post recently published an article saying that, for the first time in 20 years, enrollment in computer science college majors is down. For the last two decades, that major has been one of the most popular at any school.
To rebuild adult learner confidence, universities must first earn their trust
First-time college enrollment among adults declined nearly 16 percent in fall 2025, ending a four-year streak of post-pandemic growth.
Student coaching can help thousands of HBCU students re-enroll and graduate
A new report from InsideTrack, a national student success coaching nonprofit, reveals that a five-year coaching initiative across 39 Historically Black Colleges and Universities (HBCUs) helped stopped-out students re-enroll at 2.5 times the national average while keeping actively enrolled students on track at a fall-to-spring retention rate of 83.8 percent.
Stop calling every misuse of AI plagiarism
AI-generated content is not automatically plagiarism. That statement may unsettle faculty members and academic-integrity officers. It may sound like a defense of students who use ChatGPT to write papers or complete assignments intended to demonstrate mastery.
Schools are building AI rules before they know the destination
America’s schools are moving quickly to respond to the rise of artificial intelligence, with parents, teachers, administrators, and lawmakers working to wrap their arms around what this means for student education.
Cohort connections matter: Strategies to help graduate students persist and succeed
Graduate education is demanding and isolating, especially for adult learners balancing coursework, research, employment, and family responsibilities. National data show half of doctoral students leave their programs before earning their degree.
Beyond a keynote speaker: A strategic roadmap for AI in higher education
The atmosphere inside the Global Connect/American Accounting Association conference at Caesar’s Palace in August 2026 was a study in contrasts. Outside, the Las Vegas sun was punishing, an environment so relentless that I joked that the swag bags should have swapped out sunblock for flame retardant.
Archiving your academic journey: Preserving coursework and program artifacts
Nearly every week, I get queries from potential students about obtaining credit for previous coursework towards a degree or licensure. Often, they are unable to provide detailed records of their previous academic work beyond the transcript.
How we recovered student trust after big Wi-Fi challenges
Every day I come to work at Gettysburg College wearing a college-branded cap that I bought with a $25 gift card, presented to me by the Student Senate for leading an effort to improve student access to the campus Wi-Fi.