“Before the exam [the eMail] would go to my spam and then the day before the exam they told me I never registered because I did not know about it,” one student commented. “I could not take the exam.”
Because of the complications, researchers weren’t able to determine whether more contact with instructors and other staff would help students succeed. Some of the problems were resolved as the semester progressed, but the report said more study of support services is warranted.
The report was conducted by the Research and Planning Group for California Community Colleges in association with San Jose State.Researchers conceded many limitations, including the sample size — only 274 students enrolled in the classes and 213 are represented in the data.
In addition, the research was launched after the courses had begun and there were delays in obtaining resources and data from Mountain View-based Udacity, according to the report.
A representative for Udacity could not be reached for comment. But a blog post on the for-profit group’s website took issue with that part of the study.
“To us, the process of working with the RP Group and SJSU was constructive, professional, and expedient,” the post said. “In fact, Udacity prioritized these data requests over most other activities in the company.“
Other findings were not surprising: the students who made the most effort –completing assignments and watching lectures — were more likely to pass.
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