District School Board of Niagara’s (DSBN) journey towards better IT services and happier staff - eCampus News

District School Board of Niagara’s (DSBN) journey towards better IT services and happier staff

Serving over 36,000 students, DSBN’s service desk used to bring in temporary employees to handle calls. ‘We were answering the same problems over and over again’. Read how DSBN drastically cut their call resolution time and improved customer communication.

↓ Read the case

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