In a major change to online proctoring, the company will move to live human proctoring based on data and concerns about fairness

ProctorU ends use of software-driven online proctoring


In a major change, the company will move to live human proctoring based on data and concerns about fairness

As colleges and universities have turned to online proctoring services to ensure the integrity of exams administered remotely during the pandemic, some students and faculty have raised questions about the use of technology for this purpose. Now, in a move that could shake up the online proctoring industry, ProctorU—a leading provider of these services—has announced that it will no longer offer a fully technology-driven option for institutions.

Effective immediately, ProctorU will only provide online proctoring supported by a trained company employee. The move comes as a growing chorus of people have expressed concerns about the efficacy of a software-only approach to monitoring exams.

Studies demonstrate that artificially intelligent proctoring is less than 100-percent accurate, said Scott McFarland, CEO of ProctorU.

“We believe that only a human can best determine whether test-taker behavior is suspicious or violates test rules,” McFarland said. He added: “Depending exclusively on AI and outside review can lead to mistakes or incorrect conclusions.”

Laura Ascione