As CIO of the University of Massachusetts, Boston, Raymond Lefebvre sees a key function of his job as “providing enhanced experiences using innovative technologies and approaches.”

In today’s hyper-competitive higher-education landscape, the ability to recruit and retain students and faculty is critical — and providing a seamless, high-quality campus experience is fundamental to meeting this goal. “Educational institutions that strategically and effectively respond to the needs of students, faculty, and staff … will survive and thrive,” Lefebvre observes.

Having grown up in a technology-charged world, the current generation of college students expects immediate access to services through their phone or a self-service web portal. Consumers have become accustomed to ordering food, scheduling a ride, and requesting other services instantly from the palm of their hand — and they’re coming to expect the same level of convenience from their experience both on and off campus.

About the Author:

Dennis Pierce

The former editor of eSchool News, Dennis Pierce is now a freelance writer. He has spent the last 20 years as an education journalist covering issues such as national policy, school reform, and educational technology. Dennis has taught high school English, math, and SAT prep. He graduated cum laude from Yale University. He welcomes comments at

Add your opinion to the discussion.