Here’s how some leading institutions are using technology to improve the campus experience for students, faculty, and staff

Improving the student experience means ‘meeting our students where they are’


Here’s how some leading institutions are using technology to improve the campus experience for students, faculty, and staff

As CIO of the University of Massachusetts, Boston, Raymond Lefebvre sees a key function of his job as “providing enhanced experiences using innovative technologies and approaches.”

In today’s hyper-competitive higher-education landscape, the ability to recruit and retain students and faculty is critical — and providing a seamless, high-quality campus experience is fundamental to meeting this goal. “Educational institutions that strategically and effectively respond to the needs of students, faculty, and staff … will survive and thrive,” Lefebvre observes.

Having grown up in a technology-charged world, the current generation of college students expects immediate access to services through their phone or a self-service web portal. Consumers have become accustomed to ordering food, scheduling a ride, and requesting other services instantly from the palm of their hand — and they’re coming to expect the same level of convenience from their experience both on and off campus.