Thousands of high school students in Washington will have a new ally in the financial aid application process, thanks to the rollout of an AI chatbot named “Otter.”
Launched by the Washington Student Achievement Council (WSAC), Otter uses conversational AI, familiar to students from popular consumer websites, to provide proactive, personalized guidance to students as they navigate the complexity of college financial aid and enrollment.
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Despite having one of the most highly-skilled economies in the country, Washington consistently ranks in the bottom ten states for financial aid completion among high school seniors. Last year, Washington ranked 49th in the nation with just 43 percent of seniors completing financial aid forms. In 2017, more than $50 million in federal aid was left on the table.