[caption id="attachment_51709" align="alignleft" width="150"] The first step to transforming the IT organization is developing a service-oriented culture within IT, the road map says.[/caption]

According to a new report, colleges and universities are facing new market forces, such as online education and MOOCs, which challenge the traditional ways they recruit students, raise money, and deliver services—and the role of the college CIO is also changing, requiring a new road map to success.

The report, “Innovation and Transformation: Going beyond the social campus,” is sponsored by Enterasys Networks and co-authored by Michael Krigsman, CEO...

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