[caption id="attachment_40935" align="alignleft" width="150" caption="LSU recently implemented a system for tracking student progress throughout their college careers. "][/caption]

Louisiana State University (LSU) has improved retention rates with software that warns students who are falling behind in class and encourages those who are excelling. The 28,000-student institution also makes technology—including laptops and digital cameras—available to students who might not otherwise have access to the equipment. But what really distinguishes the school is its commitment to staff IT training and support.

Campus leaders have combined an online knowledge base with face-to-face assistance to...

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