[Editor's note: This post originally published on Optimal Partners' Blog. For even more tips on how to better your IT department, read the full post here.]

In 2010, the Information Technology Services team at the University of Wisconsin—La Crosse got the news that no IT department wants.

It was not the well-oiled machine an IT department hopes to be. An external review and audit pointed out some troubling aspects: low morale and ineffective leadership seemed to plague the department’s credibility to service the IT needs of approximately 10,000 students, 600 faculty members, and 117 academic programs—91 undergraduate, 26...

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About the Author:

Meris Stansbury

Meris Stansbury is the Editorial Director for both eSchool News and eCampus News, and was formerly the Managing Editor of eCampus News. Before working at eSchool Media, Meris worked as an assistant editor for The World and I, an online curriculum publication. She graduated from Kenyon College in 2006 with a BA in English, and enjoys spending way too much time either reading or cooking.