Rossi said her phone skills improved during her college career as she applied for jobs and internships that required a series of over-the-phone back-and-forths.
Talking with business pros was good experience, Rossi said, but it was often difficult “to steer the conversation where you want it to go.”
On the phone with potential employers, she said, college graduates need to “think about their word choice more than they would in a face-to-face interview.”
Mitler agreed. Interviewers aren’t sitting in an empty room void of distractions when they call job candidates – they’re checking eMails on their computers and smart phones, glancing at stacks of resumés, and reading through cover letters.
“You have to assume that you need to get them to focus on you,” she said. “That’s why you have to start strong and grab someone’s attention.”
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