What is student success? Let’s start with the most fundamental definition: completing and receiving a degree. For decades, national completion rates have hovered around 20-30 percent in three years for an associate’s degree and 50-60 percent in six years for undergraduate degrees.

Here’s the problem: The data is not actionable and is enabling low-expectations creep, such as setting expectations that a six-year completion rate is a success metric for first-time full-time students in a four-year program. Low-expectations creep can best be summed up by Eberhardt Rechtin:

“High expectations, because they are unlikely to be fulfilled, define failure... low expectations, because they...

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