A California school dramatically improved its online interaction with students by hiding its back-end systems behind an elegant user interface that integrates them all.

human-centered-systemWhen students have negative interactions with a school’s online systems, it hurts the brand and the bottom line—problems that are all too common in higher education. Luckily, there’s a relatively painless design fix.

Steve Jobs built a corporate empire around the concept that tech products should be elegant and easy to use. Unfortunately, higher education didn't get the memo. Indeed, many university systems—from payment tools to registration and websites—often...

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