[Editor's Note: This article originally ran on Optimal Partners' blog here.]

In order to run a successful higher ed IT department, IT must communicate with students. Effective communication must be ongoing and open, ensuring that this integral part of your user base always has an avenue to express their concerns or ask questions. This does not just benefit students, however.

Fostering a positive relationship with users allows their feedback to be accounted for during systems implementations, which will make university staff and faculty happier. Since fostering a strong line of communication with students is an important part of the IT department’s success,...

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About the Author:

Korey Pimental is a blogger for Optimal Partners.