University IT departments are working to further improve the student experience for virtual learning--and the future

5 ways IT departments improve the student experience


University IT departments are working to further improve the student experience for virtual learning and the future--here's their focus

When the pandemic began a year ago, it brought unforeseen problems and changes to every industry, but especially to higher education. Schools everywhere suddenly experienced upheaval as full remote online learning or a hybrid of in-person/online learning became the “new normal.”

Before the pandemic, analysts projected that the global e-learning market expansion would reach a whopping $336.98 billion by 2026, and forecasts predicted e-learning in the United States was expected to reach $6.22 billion in 2022. Now, nearly a year into the global pandemic, the global e-learning market expansion is expected to exceed these numbers.

More than 19 million college students have chosen to continue their studies remotely instead of on campus. As a result, information technology departments now play a critical role in the student and faculty experience–this goes far beyond typical network and ticketing requests. Unfortunately, many IT departments in higher education were not properly prepared to accommodate the first wave and 159 percent increase in remote work from 2004 – 2017. Therefore, they had to catch up to accommodate today’s rapid, forced demand.

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