Scheduling for a Complex Workforce
Scheduling workers in a variety of departments across colleges and universities is like no other industry. The complexities each group brings based on employee type, certifications/skills, limitations, etc… can make it feel like an endless job of swapping, shifting, and re-arranging schedules especially when done manually. Departments such as dining, catering, housing, and campus safety, in particular, have very unique requirements to address. Not having a clear and concise process creates an endless cycle of frustration for the employee and manager. Student workers add another layer of intricacy to an already complicated operation. Work study policies, classes, and extra-curricular activities all have to be factored in when creating schedules. Institutions everywhere are constantly balancing student worker needs while keeping up with the high demand for services.
Join us for this informative webinar on how automating scheduling and staffing to meet the day-to-day needs of a complex workforce has become essential for survival. As colleges and universities put more focus on recruiting and retaining both students and employees, the need to create a better experience increases. This can be achieved by modernizing how an employee and manager interact with daily schedules. Hear from industry experts on their experience and what the future holds for the Higher Education workforce.
Meet Your Speakers
Chief Employment Officer
Cal Poly Pomona
Mr. Miller joined the Cal Poly Pomona Foundation in March 2006 as its Director of Human Resources. Mr. Miller has extensive experience in the field of human resources in both for profit and not for profit organizations. Prior to joining the Foundation, Mr. Miller served as the Director of Human Resources for California State University, Fresno Auxiliary Corporation’s providing human resources services to 5 separate auxiliary corporations. Mr. Miller was the former Vice President of Human Resources for Investor’s Business Daily, a newspaper designed specifically to assist individual investors, and was also formerly the Vice President of Human Resources for Systems Management Specialist, an information technology outsourcing firm. Additionally, Mr. Miller served his country for 20 years in the U.S. Marine Corps in a variety of roles. Mr. Miller is a graduate of Chapman University, located in Orange, CA, with a Master’s of Science in Human Resources Management, and is also certified as a Senior Professional in Human Resources through the Human Resources Certification Institute.
Director of Strategic Advisory
A thought leader on performance, development, and talent strategies, Chris Mullen is director of strategic advisory at Kronos, a global leader in workforce cloud solutions. With 15 years of experience as an HR practitioner focused on maximizing engagement, Mullen helps organizations inspire their own workforces by optimizing technology and refreshing outdated processes with people-centric solutions to enhance the employee experience and drive better business outcomes. Mullen holds a Ph.D. from the University of Northern Colorado, where he focused on the impact of mobile technology on work-life balance, as well as a master’s degree from West Chester University of Pennsylvania.