The figures pulled from his district's help-desk logs tell Charlie Reisiger that his technology team spends about 70 percent of its time fixing faulty machines or grappling with software questions from teachers and administrators.

That doesn't leave much time for other activities, such as planning new projects or helping teachers weave technology into their instruction.

"Waving a magic wand would let me flip that ratio, so my team is spending 70 percent or more [of its] time on classroom [integration]," said Reisiger, director of technology for the Penn Manor School District in Pennsylvania.

Reisiger's plight is common to many schools, where research suggests...

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