Google's Gmail service was unavailable to "a small number of users" on Oct. 15 and 16, prompting new questions about the wisdom of using web services hosted offsite, InformationWeek reports. In the Google Apps Discussion Group on Google Groups, someone posting under the name Bill W., who apparently plays a role in IT administration for Alachua County Public Schools in Gainesville, Fla., expressed frustration Oct. 16 with his inability to escalate the issue for faster resolution. "Since yesterday around at least 4 p.m. my CEO cannot access his mail," his post says. "He gets a 502 temporary error. Support keeps...

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