Colleges and universities that don’t have the staff resources to consistently update an admissions-based Facebook page shouldn’t be on the site at all, social media experts said.
Varsity Outreach, an organization that documents higher education’s use of social networking, released a report Sept. 12 that shows a steady uptick in the number of schools using the world’s most popular social network to attract and engage prospective students.
Eighty-six percent of the 160 campuses surveyed said they use Facebook as an online admissions tool, up from 79 percent in 2011. The survey showed a sharp increase in colleges that target admitted students on Facebook: Eight in 10 colleges connect with recruits and admits, helping those who have already gained admittance to connect with other freshmen.
This year’s survey results also showed that college admissions offices are more willing to put considerable time into managing and monitoring their school’s Facebook admissions pages, posing and answering questions several times a day. Forty percent of respondents said their admissions officials now spend five or more hours managing the page, up from 30 percent last year.
Read more about social media in higher education…
Mark Rothbaum, president of Varsity Outreach, said the pressure to keep up with social media has driven many small schools to create an admissions page, even if they don’t have time to keep up with an inevitable influx of student queries.
“If you don’t have the time to put into it, I would say a dormant [Facebook] presence is worse than no presence at all,” Rothbaum said. “The expectation is that responses will be immediate. If a student posts something on your wall and you don’t respond in 24 hours, they’re going to go somewhere else. … Students feel like this school isn’t the place to be. Right or wrong, that’s the impression. If you don’t have the manpower to maintain it, just don’t do it.”
Very few schools, according to the most recent survey data, are choosing the latter option. Only 2 percent of respondents said their campus did not use Facebook for admissions purposes.
Higher education’s most progressive admissions-based social media users closely track Facebook and Twitter analytics to see what works and what doesn’t in engaging prospective students and starting conversations between them, Rothbaum said.
Without keeping an eye on Facebook admissions strategies that work—such as having students find preferred roommates on the social site—colleges and universities are doomed to repeat mistakes every year.