EDUCAUSE 2014 attendees say higher-ed’s new model all about the “customer”
“I don’t know if you’ve noticed, but higher education is in the user experience industry right now,” said one big-name vendor during EDUCAUSE’s annual conference in Orlando. “It’s the first time anyone’s ever really seen this level of dedication to the ‘customer,’ as they like to call it.”
It was only in hearing this statement out loud that I realized this is what’s different about the conference sessions this year: everyone’s talking about what’s best for their customers.
From discussing enhancements in campus...