[caption id="attachment_42773" align="alignleft" width="150" caption="College help desks had a first call resolution rate of 62 percent last year."][/caption]

University of South Florida students can still scour the school’s website, make a phone call, or venture over to the campus’s help desk to answer pressing technology questions. Or they can log onto Facebook.

IT officials on the Tampa campus said this fall that help desk services would be available on the world’s most popular social media site, although the university didn’t promise students immediate answers to their burning questions.

Students who have immediate questions about...

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