Adopting the family navigator model from K-12 schools can help higher ed create a more supportive and responsive environment.

How higher-ed can benefit from the family navigator model


Adopting the family navigator model from social service agencies and K-12 schools can help higher ed create a more supportive and responsive environment

Key points:

  • A family navigator model fosters trust, empathy, and continuous support
  • Modeling mental health for students
  • College students want mental health reform
  • For more news on student well-being, visit eCN's Student Success hub

Nearly everyone who has had any interaction with a college or university has had the experience of being sent to a different office or area for information, only to be further redirected at that point. In many higher education institutions, students face an array of challenges that can impact their academic performance, mental health, and overall well-being. These issues often require timely and effective intervention. However, too frequently, students who seek help find themselves being redirected from one office to another, leading to frustration and a sense of helplessness.

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