SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that the office of University Technology (uTech) at Western Illinois University has deployed SysAid’s ITIL-certified ITSM platform to effectively manage the University’s entire IT service system.

Prior to the installation, those who wanted to report an IT problem had to do so through telephone or email, or by visiting the uTech Support Center. While these methods of reporting problems are still available, SysAid allows users to submit requests online as well as view and add updates to their service requests.

"Our previous system had limited...

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Carletta