For university IT leaders, unveiling major tech initiatives can be a bit like handing out Halloween candy: The customers run the gamut from quiet pixies to absolute ghouls, some complain about the quality of the treats, and others have a nagging suspicion that you've put razor blades in their apples. It doesn't have to be this way.

Handled well, the rollout of a big IT project should unfold more like an adult Christmas, with customers receiving presents they've wanted and thought about for a long time. In interviews with IT leaders at a range of institutions and companies, eCampus News identified...

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