Technology has changed the education landscape. Whether you’re creating the infrastructure of your internal email server, supporting online coursework, or managing the hardware used by your faculty, staff and students, IT’s role in higher education is invaluable. IT has never been more of an asset to their institutions, but at the same time, it can feel like there aren’t enough resources to support them.

In the CoSN K-12 IT Leadership Report, sponsored by Dude Solutions, only 13 percent of IT leaders felt that their staffing matched their needs. Perhaps unsurprisingly, 52 percent also said that they spend most of their time on reactive work, e.g., those last-minute fires that need to be put out. Despite the need for more resources, only 25 percent of respondents reported that they had an increase in their yearly budget.

The result: IT is understaffed and overwhelmed.

However, there is a way to keep track of all the moving parts and take back time in your day: automation. By automating tasks that would otherwise require manual input, you can reclaim those lost hours with customizable alerts, enhanced communication, and seamless workflows.

Here's how to improve communication and save your IT staff time

How to automate workflow

1. Customizable alerts
When a problem occurs, your team needs to know about it immediately. Whereas some solutions may require technicians to log into their dashboard to view their new tasks, customizable alerts ensure real-time notification. You’ll prevent tickets from falling through the cracks with a reliable, consistent request-delivery workflow. With these alerts, you can guarantee first-class support to your end users in a fraction of the time to support your SLAs.

(Next page: Improve communication and automate workflow)

About the Author:

Kathleen Kramer is a technology product manager for Dude Solutions, a leading software-as-a-service provider of operations management solutions to education, government, healthcare, manufacturing, and membership-based organizations.


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