In the first few months of the new semester hubbub, what if there was an assistant at the beck and call of students to help them navigate the college process? While the campus faculty and staff are likely too busy during those first few days to answer all the questions on students and parent’s minds, chatbots – akin to Siri, Cortana, and Alexa – could provide the ideal digital assistant to make not only these first few days run smoothly, but also the student’s entire time on campus.

With campus technology already sorely outdated (an EDUCAUSE survey from 2013 found that...

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About the Author:

Jami Morshed is the vice president of Global Higher Education at Unit4.