Institutions must ensure the quality of services, as well as their flexibility and accessibility, make for a positive student experience.

How to reimagine the student experience with technology

Institutions must ensure the quality of services they provide, as well as the flexibility and accessibility they are delivered with, make for a positive student experience

Post-secondary institutions are not the same as they were two years ago; the widespread adoption of remote/hybrid learning models being a major development, among others. 

With all of this change in recent years, have other aspects of the student experience, including the many necessary administrative services, caught up? 

Many experts are saying focus must turn to reimagining the student experience to meet the needs of today’s students, which have also changed greatly. 

The Importance of Streamlining the Student Experience 

The student experience embodies much more than just the quality of education received, and many of the services provided by schools play a key role in setting students up for success; including the admissions office, registrar’s office, student advisory services, financial assistance services, and others. 

As a whole, the student experience is vital in building trust between students and their school, and ensuring students receive the support they need from their school, especially for those in community colleges who often require additional support to be able to afford their education and make it fit with their existing work or parenting schedule. 
With these services being so essential to supporting students and ensuring continued enrollment – most notably in schools who operate on a year-to-year basis that have an added focus on ensuring continued enrollment– there is a great need to increase accessibility and streamline any and all of these services wherever possible. 

Many offices responsible for these student services are still reliant on outdated systems, for example, paper-based ticketing systems to manage students queuing or manually booking appointments by email.  
Additionally, very few of them provide the flexible options needed today, like remote-delivered services, and even fewer of them leverage the tracking capabilities available today to manage digital queue systems. 

eSchool Media Contributors