In a recent graduate course on Leadership and Technology, a discussion thread asked the question: What does a leader need to know about the organization’s technology issues in order to be effective?
Much of the student discussion revolved around the concepts of change management and the struggles leaders face when changes are not fully communicated throughout an organization. Most of the students in this organizational leadership program are currently frontline supervisors aspiring to higher levels of leadership, in diverse organizations from health care to sports management, through higher education.
One student wrote that if leaders were to be made aware of upcoming changes, they would be able to communicate with their teams more effectively, even if it is as basic as “this change is coming, more to come.”
The lack of such communication to frontline supervisors can cause a lot of frustration and confusion. Better communication would allow for leaders to focus not on how to communicate another poorly trained tool, but on the training itself and the potential positives of the changes. The lack of communication prior to changes can be a catalyst for errors and frustration.
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