This scalable approach to knowledge sharing has allowed us to increase access to information, boost student engagement, and create a sense of community across our many populations at IU.

As a result, we are leveraging InScribe in several key areas including onboarding new students, academic support for existing students, and professional development for faculty.

Student onboarding

One population most in need of information is our new students. To quickly integrate them into university culture and help them navigate key topics such as financial aid, registration, and career planning, we leverage an InScribe Q&A community supported by our IU coach advisors. A small number of IU coaches answer important questions and nurture students during their first year. This is particularly useful for IU Online students who may never set foot on campus. InScribe helps coaches scale their time, and allows our students to connect with the appropriate IU staff member across distances.

Student academic support

Of course, the need for support doesn’t stop when you finish your first year. Existing students frequently reach out to instructors via email with questions about course content and materials. Using InScribe, we are able to bring together populations of students and faculty across similar course topics. Now, students can quickly find answers to commonly asked questions or post new questions to seek help from faculty and peers. InScribe enhances student learning and gives us the ability to quickly disseminate the information students need to succeed. The curation and sharing of knowledge also benefit faculty by giving them a space to answer student questions once, instead of multiple times through one-on-one exchanges.

Professional development

At IU, it isn’t only our students who are learning. Our faculty are also continually developing new skills for use in the classroom. InScribe supports this ongoing professional development by giving instructors a space to connect with one another, find information, and share best practices. This is particularly useful for new faculty, part-time faculty, and distance faculty, helping them come up to speed on new terms, processes, and procedures. Faculty can weigh in, ask questions, and contribute to our knowledge repository so everyone on staff easily benefits from IU’s body of knowledge.

See how IU builds community and empowers students with #MachineLearning. #AI #highered

Faculty truly are our greatest asset at IU. New solutions, such as InScribe and others that are accessed through Teaching.iu, help enhance and highlight their knowledge and expertise and share it with their peers across our organization.

Forward progress with intelligent technology

At Indiana University, we are exploring what it means to have smart devices, to leverage AI and machine learning, and to bring them into our educational environment. As tools become more intelligent, we are witnessing how they are positively impacting our teaching, learning, and culture.

About the Author:

Matthew Gunkel is the director of teaching and learning technology at Indiana University.