retention rates

Colleges are turning to this industry model to boost retention

A patient-care model borrowed from the healthcare sector is helping Middle Tennessee State University created a tiered student-support system designed to improve retention rates.

Troubled by student retention rates that remained unchanged over the past 20 years, Middle Tennessee State University (MTSU) recently turned to a patient-care model from the healthcare industry as a possible solution. And early indications are that the problem is responding to treatment: In just one year, the 23,000-student institution saw the number of students returning for the spring semester rise by 400.

The healthcare model, known as Population Health Management,
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