It’s a blessing and a curse: As more needs and services are required by colleges and universities, more technology solutions are entering the market. But with so many options available for practically every type of implementation, how can purchasers make the best decision possible?
According to higher education directors and deans, and industry CEOs, making the fiscally responsible, effective decision on technology purchases requires a combination of research, planning and foresight. Also, choosing the technology that allows for the most collaboration possible is always a wise choice.
By Arthur Paré, associate managing director, General Services at Texas Tech University Health Sciences Center
We implemented Laserfiche enterprise content management in one department at Texas Tech University Health Sciences Center in the 1990s, and now the software is used to streamline a variety of processes campus-wide. The investment has paid off financially—we saw a return on the initial investment in Laserfiche within three years. In our organization, however, we look beyond dollars and cents to factors including time savings, improved user experience and convenience.
In order to make technology investments that provide long-term return, it’s critical to examine and quantify all of these factors holistically. Before purchasing Laserfiche, we worked closely with the purchasing department in order to conduct detailed assessment research so that we could clearly communicate the benefits to leadership and users—which would ultimately make adoption easier and faster.
Then we started with a business process that had a clearly defined problem. For TTUHSC, it was the purchase order process in the finance and administration department, which was time-intensive and inefficient due to a reliance on paper documents. Thanks to this anchor department and process, we had a proven example of how it worked and the measurable benefits. It also helped that the first process and department we worked with was highly visible across the organization—departments across TTUHSC used it and therefore were able to see the improvements.
From there, other departments are more likely to embrace the technology and create new ways to use it. We in higher education have a real advantage when implementing technology because our operators and users are all thinkers and innovators. We constantly have great ideas about how to do things differently at our disposal. We just need to make sure we provide our organizations with the right technology to bridge the gap between creative ideas and practical solutions.
By Otto Benavides, director of the Instructional Technology and Resource Center and Emeritus Associate Professor, Kremen School of Education and Human Development at California State University, Fresno.
The “modern” higher education institution doesn’t just offer courses, it teaches students how to work as a team, lead projects, be creative, and exposes them to the technology they will be using once they join the workforce.
I helped California State University, Fresno launch a “collaborative classrooms” initiative to ensure students, not professors, are the focus of instruction. Instead of the instructor standing at the front of the room and the students sitting in rows of desks, the collaborative classroom is structured to allow the instructor to act as a coach and puts students in charge of their learning.
Our desks are arranged in pods, each with their own Epson interactive projector, power ports and Mac Mini with MacBook Screen Share software so students can access and project content directly from their own devices during group work. Students can also annotate and edit their work on the projector, and then save and email their notes and annotations to their group members. The classrooms also have video cameras, green screens and cinema lights for video projects.
My advice for choosing the best tech investment is: 1) Choose technology that is flexible. You want tools that work for various instruction styles such as flipped instruction or BYOD. 2) Interact with other schools that have the technology you are considering via videoconference. Take tours, ask questions. 3) Provide appropriate staff training. 4) Choose technology that will be affordable to maintain. 5) Choose equipment that is simple and easy to use. I recommend Epson and Apple for these reasons. 6) Consider what will provide the best value for what you are trying to do. We initially considered flat panel screens for the pods but they were too expensive. We saw Epson’s short-throw interactive projectors at a conference and fell in love. They did exactly what we wanted.
By Mark Francis, CEO of Collabco
When selecting technology investments, higher education Institutions should consider the interoperability of their chosen technology solution. For example, they may have been looking to solve an immediate “specific” problem or need, but they need to make sure the solution they select is not too “specific” and is able to provide wider benefits to the institution. Understanding if a solution will connect or integrate with other platforms or systems is imperative to make sure the investment was not a waste. Institutions need to purchase technology that can have its functionality widened as needed. Spending time considering the core functionality and the wider capabilities possible in a technology may result in the institution ultimately choosing a different solution, but it will pay off if it is a solution that will help to address a number of needs and provide a greater level of value to a wider audience.
For example it may be better to select a student system that helps to address not just current student technology needs, but also the needs of staff, alumni and pre-applicants. By taking a look at the broader benefits a solution can provide, higher education institutions will ensure they are choosing tech investments that will pay off in the long run.
Collabco is the creator of myday, a student dashboard used to drive student engagement, participation and retention.
By Kurt Shirkey, assistant director of Classroom Technology Support in the Site Planning & Support department at Salt Lake Community College
Higher education institutions are moving toward active learning environments that promote engagement and collaboration. The “modern’ institution has learning spaces that are flexible, dynamic and wireless. At Salt Lake Community College, we created “Flex Classrooms,” which use a combination of student-brought devices, mobile furniture, updated cabling and power ports, and interactive projectors. There is no “front” or “back” to the classroom. Instructors are implementing the flipped classroom model. Here is how we chose our tech investments:
1) Customer support. We chose Epson projectors because we wanted a solid partner that will help us if we run into technical problems. 2) Go wireless. We didn’t want a lot of wires and cables in the middle of the room. Our interactive projectors offer wireless connectivity and annotation features, which was exactly what we needed. 3) Flexible spaces. Fixed podiums and desks are relics of the past. The “modern” institution needs dynamic spaces where students and instructors can move things around to fit their needs. We replaced tablet armchairs and anchored workstations with wheeled chairs and tables and movable podiums. 4) Make it visually appealing. We replaced the tile floors of our classrooms with carpet, painted the walls bright colors and added lighting. 5) Support innovation. Our Flex Classrooms are laboratories new technology. If an instructor likes a tool, they can bring it to test out. It’s another way to make the classroom fit their needs, not the other way around. 6) Start small. Convert one classroom first and use feedback to tweak the design before incorporating it on a broader scale. Have your facilities staff, interior designers and IT department involved from the start. 7) Revise your model. In the first year, meet with faculty teaching in your rooms to get feedback on your technology design .Incorporate their best ideas into future models.
Kurt Shirkey heads SLCC’s “Flex Classrooms” initiative.
(Next page: Higher education technology investment tips 5-8)
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