Robust CRM Platform Helps Schools Connect Early and Often with Students and Keep them Moving Toward Graduation
Salt Lake City, UT and Orlando, FL – September 29, 2014 – Helix Education, a world class provider of student life cycle technologies and services, is debuting Helix Retain at this year’s EDUCAUSE Annual Conference, which kicks off today in Orlando. Built on the Microsoft® Dynamics CRM platform, Helix Retain provides a scalable and highly flexible solution that addresses retention challenges specific to each school and student, and employs relevant strategies to help them succeed.
“Today’s students are inundated with both internal and external factors that prevent them from accomplishing their academic goals – our objective is to help them effectively navigate those challenges and keep them moving toward graduation,” said Steve Pappageorge, Chief Product Officer and SVP at Helix Education. “The massive amount of data that we collect, coupled with the way that it is filtered, presented and prioritized, gives educators the insight they need to personally reach students early and often.”
At its core, Helix Retain captures an abundance of data so that schools can easily build student and course risk models, create personalized communication plans, and assess big picture trends across the institution. Within the system, schools can configure fields, forms, communication channels, and relationships to meet their unique needs. Data is easily accessible in at-a-glance and comprehensive formats.
Helix Retain also facilitates relevant and targeted action plans, allowing schools to prioritize tasks and engage in both automated and manual communications when red flags arise or at regular intervals throughout the term. They can track a student’s history, as well as predict and monitor progress. They also can measure outreach to determine its impact.
“Sometimes outreach is as simple as a reminder, and other times it requires direct interventions such as ongoing, consistent communications and coaching. Finding the right way and frequency to nurture and support students increases the likelihood that they will stay engaged, complete a course, enroll the following term, and graduate, which goes a long way in improving affordability and institutional effectiveness,” noted Pappageorge.
Helix Education will be exhibiting at the EDUCAUSE Annual Conference, one of the largest education technology events in the industry. Attendees can stop by booth #1167 to learn more about the company’s other student life cycle solutions, such as marketing services, enrollment support, and teaching support including Helix LMS, its online learning platform which was recognized by EDUCAUSE’s Next Generation Learning Challenges Grant and the Bill & Melinda Gates Foundation as a promising technology to support breakthrough learning models.
About Helix Education
For over 25 years, Helix Education’s innovative technology platforms and data-driven Marketing and Enterprise Services have helped higher education institutions find, enroll, retain and teach students. Its configurable SaaS-based CRM, Helix Retain, delivers a robust, scalable and highly flexible solution to enable retention strategies unique to each institution’s needs and their students. Additionally, Helix LMS, the company’s comprehensive and SaaS-based online learning platform, is the only solution in higher education designed to deliver a single platform to serve competency-based, on-campus, online, or continuing education formats. Helix LMS was recognized by EDUCAUSE’s Next Generation Learning Challenges Grant and the Bill & Melinda Gates Foundation as a promising technology to support breakthrough learning models. With a deep bench of education industry innovators, Helix Education offers consulting, instructional design, program development, and more to support the different learning approaches currently being used and adopted by institutions. For more information, please visit www.HelixEducation.com.
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