Campuses are exploring ways to accommodate demand for more bandwidth
- 75 percent of campuses allow an unlimited number of devices to be connected to the residential network.
- 25 percent more campuses offer speeds of 1 GB or more.
- The number of campuses that outsource some or all ResNet service to trim costs jumped from 22 percent to 32 percent.
- Tablets are expected to be the device that consumes the most bandwidth in the coming years.
More schools are providing robust wireless and mobile connectivity
- More than 61 percent of campuses now provide “robust” wireless coverage (four bars or more) throughout 81-100 percent of their campus; a 16 percent increase since 2013.
- Admin or academic areas rank at the top of wireless connectivity, while residential areas, such as residential room and dining facilities, ranked last.
More types of support are available, but 24/7 support is still scarce
- Institutions are using newer channels, such as texting, live chat, and social media to meet communication preferences.
- Only 13 percent of campuses provide 24/7 support; 30 percent provide more than 60 hours of support; and 32 percent provide 41-60 hours of support.
- Phone support and support through online documentation has increased for all devices over the past year.
(Next page: Coping with cost)
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