Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

Tel Aviv, Israel – July 17, 2012 – SysAid Technologies Ltd. (, a leading global provider of IT Service Management (ITSM) software solutions, announced today that its help desk software solution has been deployed at The Johns Hopkins University.

Units within the University’s Krieger School of Arts and Sciences will use the SysAid Education Edition to organize and automate internal procedures for receiving, processing and archiving IT help desk requests, as well as for asset management.

“We are pleased to have been selected by one of the world’s foremost educational institutions,” said Saar Bitner, CEO of SysAid. “The fact that a Johns Hopkins school has selected our ITSM platform underscores the value its IT department sees in our product and in our commitment to providing them with an integrated solution.”
The SysAid Education Edition is a web-based help desk and asset management software solution specially designed for a school IT environment, accommodating the requirements of public and private institutions from elementary school through higher education. The solution provides IT administrators with the ability to manage and maintain their help desks using a mobile platform, while allowing end users to submit IT requests from their own mobile devices. Offering a wide variety of modules and functionalities such as My Desktop – a remote access tool for end users, a self-reset password logon feature, and advanced security and control capabilities for IT administrators, the SysAid solution offers a fully-integrated ITSM platform that can be used in the office or on the go.

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About SysAid Technologies

SysAid Technologies Ltd. develops and markets innovative ITSM products that provide customers with the ultimate IT experience in a mobile world. The Israel-headquartered company enables organizations of all sizes to use and enjoy its highly customizable, yet simple, packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency, in the office or on the go, while ensuring uncompromised performance. Since its founding in 2002, the company has deployed its software at more than 100,000 companies and organizations in 143 countries, spanning all industries and sizes, from Fortune 500 corporations to small and medium-sized businesses. SysAid has offices in Israel, Australia and Brazil and its software packages are available in 42 languages. For more information about SysAid Technologies, please visit

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Ellie Hanson
Finn Partners Israel for SysAid