The new network has enabled the university to embrace wireless use, while feeling secure that our users will not compromise the infrastructure.
We’re also just beginning to implement Enterasys isaac, a new technology that gives our IT personnel the ability to use Twitter to troubleshoot and make quick and easy network changes, in plain language (not in arcane system admin syntax), so entry-level techs can do the jobs of higher-level support. For example, to troubleshoot hardware problems (such as problems with the iPads), IT personnel can query the hardware via Twitter on their mobile device without having to be at their desk.
They can get the needed information from wherever they are, allowing our entry-level techs to fix these problems and saving the IT department time and training.
What have been your biggest ed-tech challenges? How have you overcome these?
Technology really forces us to keep current in the classroom in a way that we have not done for many years. The use of technology demands constant ongoing revision of courses and can place a lot of pressure on our faculty.
Providing access to students also has created the obvious challenge of introducing a new possible distraction for them. Finally, there are physical and logistical challenges around balancing accessibility with the campus aesthetic.
We have to make sure we place wireless access points in the right place, while not compromising the campus aesthetic. These two issues are often at odds.