How to lead change successfully in uncertain times


People often feel overwhelmed by change because they are emotionally connected to the past and to the old way of doing things, Bailey said. To be a successful leader in times of change, you have to make sure your employees are working in an environment where they feel supported enough to be creative—and that means getting them comfortable with adapting to change.

One way to do this is to listen instead of hear.

“I know you’re busy, but take five minutes a day to really connect with someone on your staff,” Bailey said. “People don’t care how much you know until they know how much you care.”

Ask employees about their concerns, and make sure they know you’re listening to them by repeating what they’ve said back to them. That will help them realize, “hey, he really gets me,” Bailey said.

Also, don’t be sparing with praise. “Brilliance manifests itself when people are in an environment that celebrates them rather than tolerates them,” he said.

Change is easier to accept when it’s something that we lead, instead if something that is done to us. So ask your employees for feedback, and empower your staff to make suggestions.

To inspire innovation, Bailey suggested a process known as “stop, start, continue.” In staff meetings, ask: What are the things we should continue to do? (These are the things you’re already doing well as an organization.) What are the things we should start doing that we haven’t done before? And finally, what are the things we should stop doing—things that no longer make good business sense?

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