“They need to translate the techno-babble,” Brown said at the CTL’s first in-person training program hosted at the National Labor College in Silver Spring, Md. last fall.
A lack of communication, Brown said, “is the one thing that can really drive us into a ditch,” creating tension between the IT department and the rest of the university or business.
Robert Loyot, IT director at the Marine Biological Laboratory in Woods Hole, Mass., said even an IT employee with a world-class education and top-notch technical skills wouldn’t succeed without communicating with company or university decision makers.
“You have to have that in-depth knowledge about senior-level people and how they talk,” he said. “We need to be able to understand business talk and know what they really mean … or we’re at a disadvantage.”
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