BlackBerry, upgraded, aims to suit every user

The Storm was supposed to be the smartphone that would keep Verizon Wireless customers from deserting to Apple’s iPhone, which runs on AT&T’s network. Research In Motion, the company that created the BlackBerry phones that business users find so addictive, gave Verizon exclusive rights to sell its first touch-screen phone in order to reach the vast consumer market, reports The New York Times. But the Storm failed to live up to its name. About a million devices were sold, so it was not a flop. But many customers and some reviewers found it buggy and hard to use. Meanwhile, the iPhone’s allure grew with new versions and a rapidly growing catalog of applications. This week, Verizon and R.I.M. are trying again with a Storm do-over, the Storm 2. Among its many improvements, the new phone gives the user the sensation of pushing a physical button when pressing a number on the glass touch screen.

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