Student services model improves retention, satisfaction
By Sarah Langmead, Assistant Editor, @eCN_SarahRead more by Sarah Langmead
A year ago, Ivy Tech Community College was struggling to answer and reroute phone calls to and from its many different campuses—and students waited an average of 19 minutes to speak with a representative. After partnering with Blackboard to implement a more effective student services model, that wait time has been reduced to just 30 seconds—and student retention and satisfaction are up as a result. Read more with registration.