NWACC uses technology to serve its ‘customers’ better

Recognizing that “customer” satisfaction is a key factor in recruiting and retaining students, NWACC has made it easy for stakeholders to access resources through mobile devices—and this attention to service has paid off.

Northwest Arkansas Community College (NWACC) is a public two-year college located in Bentonville, Ark. NWACC opened its doors to 1,200 students in August 1990 and now has more than 7,000 students, making it one of the largest and fastest growing two-year college in Arkansas. It serves another 7,000 students throughout the region with non-credit courses.

Recognizing that “customer” satisfaction is a key factor in recruiting and retaining students, NWACC has made it easy for stakeholders to access computer systems and resources through mobile devices, and this attention to service has paid off: In a recent survey, a majority of students said they were happy with the school’s technology services.

NWACC also has used technology to reduce costs and improve decision making, and it is a state leader in campus technology use. For these reasons and more, we’ve chosen NWACC as our “eCampus of the Month” for November/December.…Read More

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