SysAid Introduces More than 130 Software Enhancements, Including a Novel SLA/SLM Module Designed to Help IT Departments Measure and Improve Overall Service Delivery to End-Users

Tel Aviv, Israel – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.

SysAid solutions are currently deployed in over 60,000 organizations world-wide, including Columbia University Libraries, Pennsylvania College of Technology, University of Maryland Libraries, and the University of Texas, as well as dozens of local school boards of education, school districts and other public and private institutions.

SysAid’s brand new SLA module provides IT departments with practical tools to measure the quality of support they provide end-users, in order to fulfill existing SLAs (Service Level Agreements), provide superior service and ultimately improve customer satisfaction. Moreover, SysAid SLM (Service Level Management) features a user-friendly dashboard that collects different SLAs, measures key performance indicators and helps analyze the overall success of service delivery.

“Our goal at SysAid has always been to provide companies of all sizes with a variety of simple, easy to install and use software tools,” said Israel Lifshitz, founder and CEO of SysAid. “Our new SLA/SLM module is a simple and effective way for IT departments to ensure that they are meeting their service requirements, but more than that, it enables them to identify and investigate where they have been successful and what needs to be improved.”

Other significant features of the new release include the integrated SysAid Calendar. This feature automatically logs updates to track all activities, due dates and software support expiration dates, and may be fully synchronized with Microsoft Exchange. In addition, a new SysAid iPhone application allows users to respond to service requests anytime, anywhere.

Improvements have also been made to the embedded Live Chat module, including the ability to initiate remote control sessions directly from the chat box. Also, a new SysAid report building wizard creates customized reports, and the End-User Portal is now available in 44 languages.

In addition to enhancements developed directly by SysAid’s Research and Development team, the Company actively welcomes and implements feature suggestions, to make the product even the more relevant to IT professionals.

“We always encourage open and active dialogue with our users. In fact, many of the new features of version 7.0 were initiated through the SysAid Community,” added Lifshitz. “Naturally, we have implemented the ones that are aligned with our roadmap. We are proud to be able to listen and learn from the SysAid users, and to continuously enhance our platforms to meet and exceed our users’ requirements, helping them succeed on both a personal and professional level.”

SysAid IT is used in virtually all industries and company sizes, from small start-ups and non-profits to leading organizations and Fortune 500 corporations. SysAid IT 7.0 is available in SaaS, Pro and Enterprise editions. A comprehensive version is also available free of charge to small businesses with fewer than 100 users.