Highlands Ranch, CO – March 29, 2011 – ESM, a provider of student lifecycle solutions to help schools enroll, graduate and place students, strengthened its customer base in 2010, signing 18 new and expanded contracts with colleges and universities around the country. Additionally, the company is off to a strong start in 2011, signing seven new customers since the beginning of the year. ESM is helping schools deliver the highest level of student support, keeping students fully engaged from prospect to placement.

“Educators today are experiencing increased student demand, providing greater program accessibility, and facing more federal regulations than ever,” said Doug Kelsall, CEO of ESM. “At ESM, we are committed to helping our client institutions address these opportunities and challenges as we work together to engage students throughout the education process. Our 2010 results coupled with our great traction in 2011 speak to the growing importance of and our ability to deliver an exceptional student experience.”

ESM operates one of the largest education Business Process Outsourcing contact centers in the country. In 2010, the company boosted its employee base by 34 percent to 792 employees in order to meet the needs of its growing customer base.

What Are ESM Clients Saying?

ESM is not just another vendor to its customers, but rather a partner with a vested interest in their success. ESM’s representatives act as an extension of its client institutions’ in-house teams.

“ESM’s team brings the highest level professionalism and customer service to each and every call,” said Marc Stith, Director of Internet Marketing at Rocky Mountain College of Art and Design. “They have taken the time to understand our goals, programs and students, and have applied the strategies that work. With ESM, our recruitment efforts are more successful for both our school and the students we serve.”

“ESM has been a true and collaborative partner in our success since the beginning,” said Chuck Klijewski, AVP of Enrollment and Marketing at Colorado Christian University. “Both teams are very focused on keeping the needs of the student our number one priority. We work as a team to make sure that we deliver a great first and lasting impression, meet the needs of our students throughout the admissions process, and give our students the best opportunity to pursue their educational goals.”

“With ESM helping us handle incoming inquiries, we know that any interested student who wants to learn more about our university is going to receive a tremendous amount of support right from the start,” said Terry Grant, Associate Vice President of Enrollment Management for the American Public University System. “The decision to return to school can overwhelm many adult learners; by having ESM’s knowledgeable and respectful agents working to support our Admissions team, we can be sure that all prospective students have a helpful advocate to explain their options and the initial stages of application and enrollment. Through our close working relationship with ESM, we’ve established a high level of trust and greatly appreciate ESM’s contributions toward making our institution stronger.”

All ESM representatives meet rigorous hiring and training standards, as well as have significant experience and expertise in the education industry and in student behavior in order to better support students and guide them along a successful educational path. ESM invests heavily in its people, processes and technology to drive the results its client institutions expect.

About ESM

ESM provides student lifecycle solutions to help institutions enroll, graduate and place students. Leveraging its highly trained people, performance-driven processes and advanced technology, the company complements an institution’s in-house teams. As a premier Business Process Outsourcer, ESM operates the largest education-only contact center in the country with approximately 800 people, delivering rapid, cost-effective lead processing, high contact rates and strong conversion rates. Additionally, ESM provides student retention solutions to improve graduation rates, as well as career placement services to help students succeed professionally. To learn more, please visit http://www.esm-sls.com.

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